Culture Dimensions in Outsourced

Culture Dimensions in Outsourced
Cultural Dimension Character Todd, Puro, Aisha or other Outsourced Scene or Circumstance
Accountability – Individual /
group Todd and Asha Group - When he asked her if she would consider living in the US, she said "I would miss my parents, it would be too hard."
Expression – Reveal /
conceal Todd Reveal - He didn't hide his reaction when he was taken to the building that houses the call center, he asked Puro, "Oh, you gotta be kidding me, This is it?"
Context – Informal / formal Todd and Indian employees Formal – They address him using Mr. Todd and Sir.

Reflection

3. When he gets on the train, he cannot find an empty seat. How is this problem solved for him? How might this be a cultural solution?
Todd, as a person who came from an individualist culture he was surprised by the little kid's action when he sat on Todd's lap, such behavior is normal in India because of its high population, people don’t get surprised by it.

4. As any exchange student, he has a lot of experiences trying new food. His first encounter is with an iced drink. What happens?
He got stomach ache due to contaminated water that was used in the iced drink.

7. Todd wants to check in to a hotel. But Puro insists he comes to a boarding house. What is the reason he gives Todd?
Puro was concerned about Todd who will have to stay in the hotel alone. People in India aren't used to such ideas of being alone, they love the family and appreciate being in groups. Puro said "That place is very lonely" which is a collectivist manner.
He insisted to take him to Auntie Ji so he feels like home.
8. As soon as they meet, Aunti Ji starts asking very intimate questions that Americans who have just met would never ask. What kind of things does she ask?
What does your father do, are you married, what’s your salary, do you have a girlfriend? Why did you break up?